Web Branding's 3rd Interview welcomes Tom from Steel Ink Design in Sheffield

We say hello to Tom Merrill the founder of Steel Ink Design, a graphic design company based in Sheffield. This is the 3rd interview of the Web Branding Series, 2011.






Firstly Tom, thanks for taking the time to talk to us today.

No problem.

From checking out your website and your facebook page I can see you have a great collection of work. What work have you undertaken in the past that you would say best demonstrates what Steel Ink Design is all about?

I recently completed some work for a Sheffield based events company. They’re always on the look out for the next big thing in the promotion world in order to effectively reach their target audience. So I created a very simple flyer that contained nothing but a QR code. The whole concept was based around the idea of intrigue getting the better of you. The flyers were strategically placed around locations where they knew their target audience ‘hung out’ to entice them into scanning the code.If you want to find out who the company is, well, you’ll just have to keep your eyes peeled for one of the flyers and scan the QR code yourself!






I understand that you’ve recently set up your own business, Steel Ink Design. What advice would you give to any of our readers out there that are thinking about going alone? Any tips for getting motivated, inspired, creative?

I think it’s important to build up a library of design books and example work that you admire. There are always times when I’m working on a project and it seems as though it’s not progressing at all. I look through design books, get ideas, and see how other designers tackled similar issues. Then I go back to the work another time (I often leave projects 24 hours before looking at them again) and it almost seems blindingly obvious as to what I need to do after a break from thinking about it. Suddenly everything becomes clear and makes sense.

Whilst in the process of setting the company up, I found SENTA, the Sheffield Enterprise Agency to be invaluable. They’re a completely free government funded organisation. I received a lot of useful business support from the Sheffield Enterprise Agency, support that otherwise wouldn’t have been available to me. I’d recommend joining SENTA to anyone who is thinking of starting his or her own business in Sheffield.


I see from your website that you’re a freelance graphic designer and a landscape architect. Is there much cross over between these two jobs and would you like to combine the two in the future?

I trained at university as a landscape architect, but during that time I found that my passion lies within graphic design. Landscape Architecture is extremely important in terms of how we shape our environment but often the work produced in this discipline is poorly presented. Funding for landscape projects often lies on the landscape architects presentation to the client, and so the way in which their ideas are portrayed graphically is hugely important. So yes, I believe there is a strong crossover between the two disciplines and one that is often not fully exploited.







We see you’re also based in this great city of Sheffield, do you see Sheffield as a pioneer city for all things creative? Like for instance the new brand ‘Designed in Sheffield’ which hopes to bring more creative jobs into the area.

I think Sheffield is a great place for all kinds design, especially with its rich steel heritage. I know a lot of different creative’s based in Sheffield and they all enjoy working here. The thing that I love about Sheffield is the fact that it’s got everything a big city should have, as well as being so close to the peak district. It’s perfect for encouraging all kinds of different and varied design.


I can see you’ve spent some time working on the interior design of a nightclub in Sheffield, please tell us some more about this.

I’ve always loved music and clubbing and the electric atmosphere that comes with it, so it was a real honour for me when I was approached by the legendary Sheffield nightclub called Niche to be part of their ‘rebirth’ in 2009 after nearly five years since the original venue closed. I was always aware of the immense pressure to deliver on this particular project;the club had such a strong following within the city, and indeed the rest of the UK. Over the previous 20 years or so, it had become somewhat of a musical phenomenon leading the way at the forefront of one of the UK’s biggest underground music scenes. It even received a gold disc for sales in excess of 100,000 copies of both the ‘Ministry of Sound and Niche present The Sound of Bassline’ albums, so the pressure was on!
















The main room was designed to have a distinctly underground and dark feel, yet still retain a fresh and exciting vibe to bring Niche firmly into the modern era. It was extremely important that this room set the right image for a venue that would play host to the fast moving and ever changing face of the underground music scene that Niche was so famous for creating. The second room was designed around the idea of an ‘original Niche replica’. It was to host Niche anthems and original speed garage classics so it was important that it reflected many of the memorable qualities of the original Niche all-nighter venue. I worked closely with the people behind the Niche brand, often visiting the original building on Sidney Street to get a taste of the true intrinsic underground value of the venue that made it what it was. I was there on the opening night and the feedback from the clubbers was amazing, many of them saying that ‘they were back home’. That made all the hard work worthwhile.
















Do you have any little pearls of wisdom from the design world that might help our audience? Neat websites, shortcuts, helpful software etc.

I think that the most important thing that any designer can do is to keep your eyes open. Design is everywhere and you should try to look at the detail in everyday items. Try to analyse everyday objects that have obviously been designed by someone. There are good and bad examples everywhere of design everywhere and understanding the difference between these is extremely important.


What would be your dream project for Steel Ink Design to land? Re-designing the 2012 Olympics logo springs to mind! Absolutely anything!

Right now while Steel Ink Design is still relatively young, I think rather than an individual project, it would be great to be able to collaborate on a project with some of the designers that inspire me. If I were to have to pick one, at the moment it would be Matt Pyke of Universal Everything. I’ve been inspired by some of the work that he’s created recently, and I admire the way that he works. I think that everyone can learn something from working with other like-minded designers.


What do you see as the next big thing around the corner in the world of graphic design?

I thinkiPads(and other similar tablets) will start to play a bigger role in everyday life. Not just for the graphic designer and the way in which a designer works on projects, but also in the way that information and design is delivered to users. I don’t think they’re quite there yet in terms of taking over, but they’re starting the advance quickly. I can see them eventually replacing laptops as an all in one computer. So for me, it’s very important to start thinking about how graphic design projects can make use of new technology to effectively reach and make a greater impact on the end user.






Finally, many thanks for being part of our 2011 interview series, if you have any final thoughts, plugs, links etc. please feel free…

Thanks for interviewing me. You can have a look at my latest work on my website and social networking pages.


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Web Branding speak to Brian Patterson from MangoCo in Northern Virginia, USA

Welcome to the second Web Branding interview of this 2011 Series.


Today I am happy to be joined by Brian Patterson.

He is a Partner at MangoCo, a design and seo firm based in Northern Virginia, USA. MangoCo deals in Search Engine Optimisation, Reputation Management, and Unique Web Design and has a strong track record for achieving top rankings.



First off, many thanks for agreeing to this interview, and let’s begin with a brief introduction about yourself and MangoCo. 


Thanks for the inviting me to participate in the interview series. My background is a mixed bag of IT consulting, project management, and search engine optimization.  I’ve consulted on projects ranging from an enterprise system roll-out at a Top Secret government agency to building a celebrity gossip blog for a client that showcases the most interesting celeb tweets.  My focus these days is primarily on SEO and Online Reputation Management.

And how long have you been at the SEO game? What’s been the biggest change since you’ve been dealing with Search Engine Optimisation?

I’ve been doing SEO for about four years now.  Compared to some other SEO professionals, I’m just a baby in the industry, and they are right. However, 4 years in an online industry is also an eternity in terms of evolution.  The biggest macro change that has impacted me is the shift by the algorithms towards stronger domains. 

When I first started, it was fairly easy to get content on brand new sites to rank well fairly quickly. However, the updates over time seem to have shifted a lot of trust to ‘authority domains’ – aged domains with strong links that Google can really trust. Often times these domains many not have as good of an article to fulfil the query as a newer site, but Google is ranking them higher because it trusts them more.  This shift has changed the way we go about doing SEO, with almost no focus on ‘quick results’ for any sort of competitive keywords

On a side note, we’ll soon be launching a site with details on how we go about building authority sites/domains, so stay tuned and we’ll be sure to share the details here when its live.



If you had to make 3 predictions about the future of SEO in the coming few years, what changes do you see having most impact on how SEO is carried out?

Prediction 1:   Bing’s market share will continue to grow, and here why:  Facebook is seeping its way into every aspect of our online lives and activities.  From the Like button to Facebook Connect, many of us interact with Facebook on a daily basis OFF of the Facebook website.  Microsoft relationship with Facebook allows Bing to crawl it to see what people are ‘Liking’ on the web.  This gives Bing the unique opportunity to adjust their ranking algorithms based on social activity that Google cannot see.  I can imagine a marketing campaign with Bing touting how they can personalize the search experience just for you. >

Prediction 2:  Brands will focus more on Reputation Management, and Google will find more ways to combat Brands focusing on this; Its typical cat and mouse.  I recently wrote this post over at SEOmoz about how we helped a client combat the issue where Google was recommending their brand name plus the word ‘scam’ in Google Suggest.

Since reputation management is on my mind lately, my prediction is as Google becomes aware that more brands are doing this, they’ll find ways to combat it and surface true user feedback in the algorithm (for branded searches).

Bonus prediction:  I also think the algorithm’s bias towards negative suggestions will decrease as a way to get brands to not spend as much time manipulating the algorithm because of reputation management problems.

Prediction 3:  Content farms aren’t going anywhere!  Everyone is complaining about how Google is just full of spam and junk courtesy of Demand Media and the like, but Matt Cutts just posted today about how the results back then were actually a lot worse, and he has proof.  I think eHow and similar sites will still stay around, because they do have their place.  For quick, short answers, they actually do the trick quite often.


What’s your Business Philosophy?

At MangoCo, our primary focus is on developing recurring revenue streams.  Currently 60% of our income is through client work, while 40% of our income is through web properties and web tools that we develop and monetize.  We have large authority sites like Mac Help site Maciverse, mid-sized but growing community sites like My Five Fingers, and tiny niche sites that we are experimenting with like the Best Hair Straightener Guide.  As you can see, we put our hands in a lot of pots.  Over time, we hope to build our sites and projects to be a larger percentage of our overall portfolio.



What are your top tips for keeping up to date with all the breaking SEO news?

I’m a big RSS guy.  I follow over 60 SEO related blogs, and I hate unread counts, so I generally read everything in my Google Reader account throughout the day.    I think this keeps me fairly up to date, but I also follow a bunch of SEO’s on Twitter to catch any interesting conversations or breaking news.

If you had to choose one process as the single most important aspect of an SEO campaign, what would this do?

Hmmmm…. That’s a tough question because there really are so many critical pieces.  If I had to pick one though, I guess it would be keyword research.  It’s critical to know your targets.

What is your opinion on CMS Website platforms such as Joomla, Drupal, Mambo etc from an SEO point of view?

You left out my favourite – WordPress!  I’ve used all of the others you listed, but I’ve found that WP’s ease-of-use coupled with the ability to tweak everything for SEO makes it hands down my favourite CMS for most websites.  I haven’t used Joomla in a few years, but I remember at the point I was using it that it was terrible for SEO – there was so much duplicate content generated if you wanted to use the pretty URL option.  And, if you didn’t, you had long strings of variables in your URLs.  I didn’t like either of those options!



How do you see Google Realtime Search affecting SEO campaigns and do you think this will rival Twitter Search?


I don’t know that a lot of people use Google’s realtime search, I know I don’t and I don’t pay much attention to it either.  If I need to search something in realtime, which I admin is not too often, I use Twitter’s search.

If you had to name two of the biggest challenges that you have had to overcome when optimising a website over the last year, what would these be?

Page load time is always a big challenge when we are brought in after a website is already developed.  It can be a hastle to get large companies to make changes to their website that affect the underlying architecture.  It takes time and effort to identify what the culprit is of a slow loading website and then even more time and effort to develop a plan an execute on it.  While we have done this a bunch, I much prefer link building!

The second problem we seem to hit fairly often is where client doesn’t want to create any new content, and doesn’t want to pay to have it professionally created, either.  This is tough because obviously fresh, interesting content generates links on its own.  Additionally, if we are going out and building a lot of links, we like to hide that spike behind content creation.  Our thought process here is that the search engines won’t see that spike as “ah ha, SEOs are working on this site”, but rather see it as “ah ha, this site is creating lots of new content, and new links are flowing in because of it”.

Are there any gems of SEO wisdom or advice that you would like to share with our readers?

I would say – think creatively!  There are a number of clever and creative ways to get good, strong links.  While the popular methods do work, such as widgets, badges, infographics, etc… there are many other ways to get strong links.  To get your juices flowing, here is one idea we used in the past:

We found a link acquisition target that was a typical blog run by one guy.  We noticed he was sorta vain and liked posting pictures of himself.  So, we hired a caricaturist on oDesk for $15 to do a caricature of him.  We sent it to him along with a way to link back to us.  Easy and unique, right?  When you are going after harder-to-get links, it pays to use your thinking cap.

And lastly if you have any final thoughts/ plugs, please feel free..

Thanks again for the opportunity.  If you’re interested, you can follow me on the Twitter:  @brianpatterson

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